The use of in-vehicle emergency call (eCall) to deploy emergency assistance will save lives and reduce the social burden of road accidents by improving the notification of such accidents, speeding up the emergency service response and lowering the subsequent effects on fatalities, severity of injuries and traffic flows.  eCall is an emergency call either generated manually by vehicle occupants or automatically via activation of in-vehicle sensors when an accident occurs. When activated, the in-vehicle eCall system establishes a 112-voice connection directly with the relevant PSAP (Public Safety Answering Point), which is a public authority or a private eCall centre that operates under the regulation and/or authorisation of a public body. At the same time, a minimum set of data (MSD) – including key information about the accident such as time, location and vehicle description – is sent to the PSAP operator receiving the voice call. The minimum set of data may also contain the link to a potential Service Provider by including its IP address and phone number. If the user is subscribed to a Service Provider, additional information can be sent from the service provider to the PSAP as illustrated below.


How it helps ITS deployment

Getting immediate information about an accident and pinpointing the exact location of the crash site cut emergency services' response time by 50% in rural and 40% in urban areas. Thanks to this gain in time, eCall is expected to save several hundred lives in the European Union each year, and to mitigate the severity of tens of thousands of injuries. Road accidents cost the EU around €160 billion/ year, but if all cars were equipped with the eCall system, up to €20 billion could be saved annually. eCall will work all over the European Union, plus Iceland, Norway and Switzerland. The Russian Federation is developing a similar accident notification system called ERA GLONASS. It is based on the eCall standards. Both sides, the EU and Russia, are working together in order to make eCall and ERA GLONASS interoperable so that eCall will also work in Russia and ERA GLONASS in the EU.

Context within iMobility Support

To capture eCall deployment activities report at national level, this concerns the active deployment of the Pan European eCall solution, and Third Part Solution Providers. This will take place in both HeERO and HeERO phase 2 Member State (MS) Pilot sites, but also in non HeERO MS who wish to become early adopters. This task will be coordinated by iMobility Support in collaboration with the HeERO Standardisation Task force. The synchronisation of the existing CEN and ETSI standards that exist for the Pan European 112 eCall solution happens within this context since HeERO validates the standards. The TF will liaise with ESOs to provide feedback. All EU member states are invited to be represented at the EeIP in order to report on their national status of eCall deployment. The status of eCall deployment per member state can be captured from within the EeIP Platform. With support offered to MS who wish to deploy prior to the mandated deadline for eCall deployment. The support can be provided through EeIP Task Force and the experience of the HeERO project. This task will be coordinated by iMobility Support utilising the expertise of the HeERO coordination team and the active participation of the iMobility Support eCall Helpdesk.

ERTICO will provide assistance to the European Commission in organising two European eCall Implementation Platform (EeIP) events. The assistance is in the form of technical input by way of status report on the HeERO project, and a secretariat function for the Chair of the platform. Moreover, iMobility Support will organise and chair two EeIP Task Force meetings per year and facilitate the formulation and dissemination of the identified task force reports commissioned by the EeIP Platform. To provide input to the CEN 278 working Group 15 the task leader will continue to participate in the meetings and actively follow up on the standardisation process as the deployment of eCall evolves towards mandatory fitment by providing technical expertise in the refinement of the established standards. These refinements are reported to the EeIP Platform status report and through CEN.


iMobility Support team

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 If you want more information on HeERO pilots, please refer to the HeERO website.